Question 1

Do I need an AboutSexToys account to order?

Accepted Answer

No. You can check out as a guest and receive confirmation and delivery updates by email. An optional AboutSexToys account lets you view eligible orders placed with the same confirmed email address.

Question 2

Where can I find an order I already placed?

Accepted Answer

Sign in to view eligible AboutSexToys orders placed with your confirmed account email. You can also open the confirmation email and use its secure order-status link. If neither is available, contact customer care with the purchaser name, delivery postcode and checkout email address.

Question 3

Are my wishlist and comparison list saved to an account?

Accepted Answer

No. They are stored in the current browser, so they may not appear on another device or browser profile and can be removed when site data is cleared.

Question 4

Does saving a product reserve it or hold the price?

Accepted Answer

No. A wishlist or comparison entry is a browsing aid only. Availability, variant selection and current price are confirmed on the product page and again at checkout.

Question 5

Can I change an order after checkout?

Accepted Answer

Contact customer care as soon as possible with the order number and requested change. Fulfillment may begin quickly, so an address, item or cancellation change cannot be guaranteed once processing has started.

Question 6

How discreet is the packaging?

Accepted Answer

Orders ship in an unbranded outer box or mailer with no product imagery, no brand marks and no description of the contents on the label. The sender name is a neutral trading name.

Question 7

What appears on my bank statement?

Accepted Answer

A neutral descriptor without any reference to the product category. The exact wording is shown at checkout before you pay.

Question 8

How quickly do orders arrive?

Accepted Answer

Available services and estimated delivery dates are shown at checkout for your address. Once the order is dispatched, the tracking link has the latest update.

Question 9

How much does delivery cost?

Accepted Answer

Available delivery options and their prices are shown at checkout based on the destination and service selected.

Question 10

Where do I find tracking?

Accepted Answer

When tracking is available, the dispatch email contains the carrier link. A new label may not show movement until the parcel receives its first scan.

Question 11

What should I do if tracking says delivered but I cannot find the parcel?

Accepted Answer

Check the delivery location, safe place, reception desk and anyone else at the address. If it is still missing, contact customer care with the order number and tracking link.

Question 12

What if the parcel arrives damaged?

Accepted Answer

Take clear photos of visible package damage before opening the parcel. Keep the item, outer parcel and retail packaging, then submit a return request from your account with the order number and affected product.

Question 13

What happens if my US order is returned to sender?

Accepted Answer

A US order returned as undeliverable as addressed, unclaimed or refused is subject to a 20% returns-processing fee, and the original shipping charge is not refunded. Reshipping it to a corrected address costs an additional $10 for shipping and handling.

Question 14

How do I choose between similar products?

Accepted Answer

Compare stimulation style, dimensions, insertable length, material, control layout, power, water resistance and care. Abigail's picks add a scored editorial view, and the product finder narrows recommendations to reviewed picks.

Question 15

Does a product being sold here mean it is an Abigail's Pick?

Accepted Answer

No. The shop includes more products than Abigail's personal picks. An Abigail's Pick is marked with a badge and links to a scored review that explains the strengths, limitations and best fit.

Question 16

Can I return this if it isn't right?

Accepted Answer

Eligible return requests must be submitted within 30 days of receipt. Non-defective returns are issued as store credit only, up to $250, and you pay return shipping. Damaged or defective items may be replaced, credited or refunded to the original payment method. Consumables, store-credit purchases and special-order items are not returnable.

Question 17

How do I request a return?

Accepted Answer

Sign in to your account, select the order and choose Request a return. The prepared email should list the affected items, return reason and a detailed note. Customer care will reply within 24 business hours and may request photos for a damaged or defective item.

Question 18

Which items cannot be returned?

Accepted Answer

Consumables such as lubricants and cleaners, health and beauty products, items purchased with store credit and special-order items are not eligible for return.

Question 19

How do I know which lubricant to use?

Accepted Answer

When lubricant is relevant, the product page gives material-specific compatibility guidance. Water-based lubricant is the safest default when you are unsure.

Question 20

How do I clean and store a product?

Accepted Answer

Care depends on the material, electronics and water-resistance rating. Product pages show care guidance only when the supplied attributes support it; always keep the manufacturer's instructions.

Question 21

Does every product have a warranty?

Accepted Answer

No. When the manufacturer provides a warranty, its supplied term appears on the product page. Keep your order confirmation and contact us if a covered fault develops.

Question 22

What does waterproof or splashproof mean?

Accepted Answer

Waterproof products can support the wet-use and cleaning guidance stated on their product page. Splashproof products should not be submerged. When no rating is available, keep motors, controls and charging points away from water.

Question 23

Why are some product details missing?

Accepted Answer

We show a specification only when the available product information supports it. An omitted dimension, material detail or warranty is not filled with a guess; contact us if that missing point is important to your decision.

Question 24

I'm new to pleasure products. Where should I start?

Accepted Answer

Start with the sensation and area you are curious about, then compare size, controls, material and care. A beginner-friendly product should leave room to learn rather than overwhelm you with features.

Question 25

How can I understand the material listed on a product?

Accepted Answer

Material affects firmness, flexibility, porosity, cleaning and lubricant compatibility. Look for a specific material rather than relying on broad phrases such as body-safe or premium feel.

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Questions, answered plainly

Orders and saved products

Delivery and discretion

Products, care and returns

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